Terms and Conditions:
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AVAILABILITY
- Colors and fillers for the fresh flower arrangements are subject to availability upon receipt of order form
- We reserve the right to automatically choose your second color choice for Signature Collection (in case your first choice is unavailable) without prior notice
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LEAD TIME FOR ORDERS
- All FRESH & PRESERVED arrangements - 1 whole day
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RUSH ORDERS
- Additional 300 pesos charge (Pick-up & Delivery)
- Rush orders will be made available in the afternoon, 3PM onwards
- Only blank cards will be provided
- Please Viber us at +63917 932 1921 for Rush orders
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DELIVERY WITHIN METRO MANILA
- We currently deliver Signature Collection, Velvet Blooms, and Belle Series within Metro Manila only
- Free delivery within Metro Manila (Mini Fleur and Tiny Fleurs excluded from promo)
- We CANNOT guarantee the time of delivery as we have a route to follow per day
- Deliveries are from Mondays-Saturdays (except holidays), 10AM-6PM
- Pick-up is available by appointment at any day, including Sundays
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NATIONWIDE SHIPPING
- Available for Mini Fleur, Tiny Fleurs, Mirror Fleur and Fleurever box only
- FLAT SHIPPING RATE: 300 pesos
- We ship every Tuesday and Friday via 2Go Express
- Transit: 2-7 working days, no guaranteed delivery date and time.
- You may check the status of your order here: http://supplychain.2go.com.ph/ CustomerSupport/etrace/
- TGHF will not be held liable for delayed or damaged parcels incurred during shipping
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MODES OF PAYMENT
- Banco de Oro/ Metrobank/ Bank of the Philippine Islands (bank deposit or online transfer)
- PayPal accepted with PayPal service fee (+6%)
- Cash upon pick-up or delivery not accepted
- We require the full payment to be settled within 24 hours upon placing an order. Failure to do so will automatically forfeit the order/reservation
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REFUNDS/ CHANGES/ CANCELLATIONS
- As all of our work is made-to-order, we cannot offer a refund on your purchase if you change your mind
- Should you decide to postpone the delivery of your order, please notify us at least 2 days in advance of the original delivery date
- Request for changes in order will be upon review by TGHF
- Cancellation of order shall not be accepted once payment has been made
For inquiries, please message us through Viber +63 917 932 1921 or email hello@theglasshouseflowers.com